Trying to figure out the right combination of systems and data sets for your organization is daunting. But more often, that’s the easy part. I’ve seen numerous clients who have implemented all the latest and greatest marketing and sales technology and are no better off because they are now drowning in data. Or the data is so disparate they don’t have access to the right information. And because of that, organizations lose insight into the progress of performance against goals.
Last month we discussed how Colin Powell’s 40–70 rule applies to research. What we didn’t say is that results are only half the story and should not be taken as law-like truth.
Many research programs with obvious results fail when applied to marketing. Why didn’t they work? There was an ’80s rumor that went something like this: